Shared Facilities and Cores at Einstein

iLab - Access, Help & Training


The iLab Solutions Core Facility Management software (iLab) replaced the Shared Facilities Management System (SFMS) in February 2015. iLab allows researchers to reserve time on devices or submit service requests to Einstein Core Facilities that are setup to use the system (currently five cores, with four more set to come online by April 2015). It also provides Einstein with a centralized billing system for core services. This page provides information to assist new and existing users with accessing and navigating the system.


Access iLab

Internal Einstein users (including Montefiore PIs and Administrators) must use their active directory credentials (i.e. what you use to sign in to YU/Einstein webmail or Inside Track) to log-in to iLab. New users of the system will be prompted to request access to a PI lab before they can begin using core services. External users should register for an account directly via the iLab system.

Please use this link to access iLab:

The following cores currently use iLab:

  • Analytical Imaging Facility (AIF)
  • Gene Targeting, Gene Modification, and Transgenic Mouse Facilities
  • Histology and Comparative Pathology Facility
  • Intravital Imaging System (IVIS) Facility
  • Macromolecular Therapeutics Development Facility (MTDF)

Help and Support

The quickest way to get assistance with any questions or issues is by reaching out to the iLab Support Team through one of the following channels:

  • EMAIL: Send an email to the iLab Support Team at
  • SUPPORT TICKET: Click the leave iLab feedback link at the top right while logged into iLab to submit a Support Ticket.
  • LIVE CHAT:  A support representative is available for live chat support at, M-F from 8am-8pm EST
  • PHONE SUPPORT:  Available M-F from 8am-8pm EST, 617-297-2805

The iLab support team triages all requests to ensure quick response and resolution to all questions.

If you believe your support request will require assistance for an issue that derives from an Einstein system or administrative department (i.e. Banner, Finance, HR, etc), please contact us at or 718.839.7496.


Training Materials for Researchers

Task/IssueUser ManualVideo Overview
AIF – Scheduling Time on a Device View Coming Soon
AIF – How to Edit or Cancel a Reservation Coming Soon Coming Soon
General Info – Activating your iLab Account (Internal Users) View N/A
General Info – Establishing an iLab Account (External Users) View N/A
Gene Targeting/Modification & Transgenic Mouse – Making a Service Request View N/A
Histopathology – Making a Service Request View N/A
MTDF – Making a Service Request View N/A

Training Materials for PIs, Administrators & Core Staff

Task/IssueUser ManualVideo Overview
Adding, Editing & Removing Lab Members View N/A
Managing Lab Access to Fund Numbers View N/A
Budgeting for Lab Member Use of Funds View N/A